FAQs -

Can I return items?

Once sold we have a no return, no refund policy.

However, we do allow exchanges in size/colour if an item is not to your liking (additional delivery charges will apply)

Can I place my order over email or phone?

Definitely! Any order with King’s is treated with the same importance!

Email address: info@kings.co.ke

Whatsapp shop: +254 720 203 333

We thank you in advance for being a great customer!

I didn’t receive my order

Sorry about that!

Please call +254 703 444 444 us with your order number (you should have an email with the items and order number already)

One of our team members will be in touch with you as soon as possible!

How much is the delivery fee?

300/= within Nairobi, 600/= within Kenya- delivery via shuttle (outside of Nairobi)

Free delivery for all orders over 10,000/=

Additional cost applies for delivery via courier.

How long will it take to receive my order?

We work hard to ensure you get exactly what you ordered as soon as possible.

Same day delivery for orders placed before 4pm (within Nairobi).

Orders outside Nairobi will depend on the shuttle/ courier of choice.

How can I estimate my sizing?

We recognize that each product varies in size. Please refer to the size guide for each product to assist you in making your purchase decision.

I have a coupon for King’s Collection. How do I use it?

You will be prompted to enter your coupon code on the CHECKOUT page. The discount is automatically applied to the total once you enter the coupon, if valid.

Note that coupons may have a minimum spend value or only for shipping charges.