Frequently Asked Questions
Orders & Payment 

How do I pay?

You can shop online and checkout using MPESA or any major Credit Card.

Can I return items?
Sorry, we have a once sold, non-returnable policy
I didn’t receive my order

Sorry about that!

Please get in touch with us with your order number (you should have an email with the items and order number) already.

One of our team members will be in touch with you as soon as possible!

Can I place my order over email or phone?
Definitely! Any order with King’s is treated with the same importance! We thank you in advance for being a great customer!
I have a coupon for King’s Collection. How do I use it?

You will be prompted to enter your coupon code on the CHECKOUT page. The discount is automatically applied to the total once you enter the coupon, if valid.

Note that coupons may have a minimum spend value or only for shipping charges.

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